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Inter-Municipal Cooperation and Satisfaction with Services: Evidence from the Norwegian Citizen Study

机译:市政间合作和对服务的满意度:来自挪威公民研究的证据

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摘要

We investigate the effects of inter-municipal cooperation on citizen satisfaction with fire services and refuse handling. While there is a growing interest in cooperation as a way of providing municipal services, little is known of the effect on citizen satisfaction. Through a multilevel analysis combining individual and municipal data, we find that inter-municipal cooperation has a negative effect on satisfaction with fire services, no effect on refuse collection but a positive effect on satisfaction with source separation. The results, we argue, show how the organizational form may affect satisfaction in different ways depending on service characteristics.
机译:我们调查了城市间合作对市民对消防和垃圾处理满意度的影响。尽管人们对合作作为提供市政服务的方式的兴趣与日俱增,但对公民满意度的影响知之甚少。通过结合个人和市政数据进行的多层次分析,我们发现市际合作对消防服务的满意度有负面影响,对垃圾收集没有影响,但对源头分离的满意度却有正面影响。我们认为,结果表明组织形式可能会如何根据服务特征以不同方式影响满意度。

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